Des Agency | Privacy Policy

Privacy Policy

Des Agency. Effective Date: August 26th, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA Des Agency ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, and phone number. We also maintain opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information: IP address, browser type, device information, and website usage patterns/analytics via cookies.

Customer Communication: Records of inquiries, service requests, and service history.

2. How We Use Your Information

We use collected data for:

  • Providing and improving our algorithmic trading services.
  • Communicating with you about your inquiries, account updates, and promotions.
  • Ensuring security and fraud prevention.
  • Maintaining records of your communication preferences and consent.

3. SMS Messaging & Compliance Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including account alerts, customer support, and important updates.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the TCPA.

Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message.

Help & Support: Reply "HELP" for assistance or contact us at [email protected].

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

  • Service Providers: Third-party vendors who assist in our operations (e.g., payment processing).
  • SMS Providers: SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive.
  • Legal Compliance: If required by law, legal process, or to protect our rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures, including encryption of sensitive data in transit and at rest, and secure access controls to protect your personal information.

6. Your Rights & Choices

You have the right to access, update, or delete your personal information. You may opt-out of SMS messages at any time by replying "STOP".

7. Contact Us

If you have questions about this Privacy Policy, contact us at: Des Agency

Email: [email protected]